Account deletion

Who is the custodian of your personal information?

The Dutch company LOAVIES FASHION GROUP BV ("LOAVIES") established at Ceintuurbaan 16, 8024AA in Zwolle (Chamber of Commerce number: 68885008) (VAT identification number: NL857633156B01) is the custodian of the personal data you provide to us and is therefore responsible for your personal data by virtue of applicable data protection law. LOAVIES determines which of your personal data is processed, why and for how long. This will never happen without reason, and we will never sell your personal information to third parties.

What are your rights?

Below we try to explain as clearly and concisely as possible what you are entitled to as a customer.

Right of access

You have the right to ask at any time what information we hold about you. If you want to access this information, you can send an e-mail to our data protection officer (dpo@loavies.com) and he/she will provide you with this information.

Right to portability

You have the right to request and receive the information we have about you. We will put this information together and send it to you.

Right to correction

If we have information about you that is incorrect or incomplete, you have the right to have it corrected. Do you have an account with LOAVIES? If you do, you can easily correct your data yourself within your account settings.

Right to deletion

If LOAVIES processes your personal data, you have the right to have this personal data deleted, with the exception of the following situations:

• You still have an order open that has not yet been completed or has already been shipped
• You have an open issue with our customer service
• You still have a payment obligation to LOAVIES
• You have abused or are suspected of having abused our services in the last 5 years
• If you have made a purchase with us, we will store your personal data because of the transaction to be processed in our accounts.

Right to objection

You can object to the processing of your personal data. For example, if you do not want us to process your data for direct marketing, you can indicate this. You can do this by contacting our data protection officer (dpo@loavies.com).

Right to restriction

As a customer, you have the right to request LOAVIES to restrict the processing of your personal data, but this is only possible in certain circumstances. We have described them below.

• If your objection to processing is based on a legitimate interest, LOAVIES will limit any further processing of personal data, provided that it has been verified that the interest is justified.
• Your personal data has been processed unlawfully and you want the processing of your data to be restricted.

Right of complaint

As a customer, you have the right to lodge a complaint with a supervisory body, such as personal data authority.

Right to withdraw consent

If you have given your consent for the processing of your personal data, you may withdraw this consent at any time.

How can you exercise your rights?

We take the protection of your data very seriously. We have a data protection officer who can help you if you have any questions about the above rights and will be happy to help you via e-mail (dpo@loavies.com).

Data protection officer

We have appointed a data protection officer to ensure that we process your personal data continuously, openly, legally and accurately. You can contact our DPO at any time by sending an email to dpo@loavies.com.

Storage period

We do not store your data for longer than is necessary for the performance of our services, unless we are obliged by law to store personal data for longer.

Security of your data

LOAVIES has taken appropriate technical and organisational measures to protect your personal data against loss or unlawful processing, including 1) storage of data in a secure database with encrypted passwords and secure backups, and 2) access to your own data via a personal account by means of a unique user name and password 3) monitoring of intrusion attempts. If there is a real intrusion attempt, we will take the necessary measures. If there are any vulnerabilities, we will repair them. 4) We ensure that the systems we use are protected against malware, viruses and hacking 5) The different technology and software we use is up-to-date 6) Data transportation from one system to another will be secure and controlled 7) The partners we work with are required to take security measures to ensure the confidentiality of your data.

Despite the fact that LOAVIES has taken and will take all possible security measures, the processing of your personal data via the Internet involves risks that are inherent in the use of the Internet in public traffic.

Updates to our Account deletion

In order to keep our account deletion policy up to date, it may need to be updated from time to time. The latest version of this policy will always be available on our website. We are not required to communicate updates in this policy, so we recommend that you review it from time to time, and for ease of reference we will mention when it was last updated.

© LOAVIES B.V., September 2023